FAQS

Most orders are delivered to the school and will be distributed in early Spring, but this depends on when you placed your order. Students will be notified as to the time and date of delivery through school announcements and posters. Graduation Announcements and Caps & Gowns are delivered separately.

You may make payments and/or pay the balance due on your graduation supplies on this website using a credit card or debit card. You may also mail in a personal check or money order made payable to Herff Jones. Please include student name and school AND/OR your order number. The order number can be found on your customer copy of the order form in the upper right hand corner. There is a $30 fee for all returned checks. ALL BALANCES DUE MUST BE PAID IN FULL BEFORE DELIVERY WILL TAKE PLACE. STUDENTS WILL NOT RECEIVE THEIR CAP AND GOWN UNTIL ANNOUNCEMENTS AND OTHER PERSONALIZED SENIOR PRODUCTS ARE PAID IN FULL.

This is an announcement of your special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. It is not an invitation to the actual ceremony. Proper etiquette suggests mailing your announcement 6 weeks before graduation. Some students may choose to mail them after graduation.

You have 3 business days from the time you place your order for graduation supplies to change or cancel your order. After 3 business days, deposits are non-refundable and all merchandise must be paid in full to receive your cap and gown.

Even though you ordered early, most graduation orders are delivered to the school in early Spring. Graduation Announcements and Senior items are delivered in March or April. Cap and gown delivery is usually in April or May. Students will be notified when delivery dates are scheduled, at your school.

If you are not eligible to graduate you must contact our office IN WRITING, prior to graduation to request a refund on applicable items. You can receive a refund on your cap and gown unit and certain senior graduation items minus a 25 percent restocking fee. All items that are subject to a refund must be i nour office in 100 percent new condition and original packaging prior to graduation to be eligible. Please allow 4-6 weeks for refunds to be processed. Personalized items such as namecards are NOT eligible for a refund. Late fees and handling charges are refundable. PLEASE NOTE: Any items not picked up at the school will be held in our office for 10 days past graduation. Unclaimed merchandise will not be eligible for a refund. NO ITEMS/ORDERS WILL BE ELIGIBLE FOR A REFUND AFTER JUNE 15TH.

NO. Announcements do not include the student's name. Namecards must be ordered to identify the graduate. Slots for the namecards are located inside most announcement styles. IT IS VERY IMPORTANT TO WRITE/TYPE YOUR NAME CLEARLY using proper upper and lower case letters. Please double check your spelling.

We do NOT accept telephone or fax orders. You may mail your order to our office in Kyle, TX, visit our office in person to place your order, or place your order online using our website.

You should use your legal name. We use the exact name you write on Section #1 of the order form for your namecards. PRINT/TYPE YOUR NAME CLEARLY and leave one space between your first, middle, and last name.

All orders for graduation supplies must be received by March 15th. After March 15th, we have a Senior Late Order Program that runs until graduation. Some items are sold on a first-come first-serve basis and will be sold until supplies run out. Depending on when your order is placed, late fees and expedited shipping fees may apply.

The merchandise packages we assembled are the best value for the money being paid. You are encouraged to consider ordering these packages to take full advantage of the savings. However, if you would like to order merchandise individually you may.

YES! All packages include a Cap & Gown Unit.

For all of our schools a tax rate of 8.25 percent is applied to all orders. ALL ORDERS ARE SUBJECT TO TAX. If orders are mailed in or submitted without tax added, the order form will me audited and adjusted at our office to reflect the proper amount of tax and you will responsible for paying any balance due before your cap and gown will be delivered. Tax is applied to to merchandise as well as any handling and late fees.

In school orders require a minimum deposit of $80. If your order is less than $80 then you must pay the amount of your order in full. You may pay by cash, check (payable to Herff Jones), money order or charge by VISA, MC, Discover or AMEX. Internet orders require payment in full with a credit or debit card. Deposits are paid on order day and ALL ORDERS MUST BE PAID IN FULL BY APRIL 1st.

YES! You may come to our office or mail your order to us. Orders must be received in our office by March 15th. The Senior Late Order Program begins March 16th. White the announcement remains the same, the selection of accessory items available at that time are limited and prices are subject to an increase.

By ordering with your class on Order Day(s), you are guaranteed the best prices and the largest selection of products customized for your school. If ordered, you will also receive a few of the most popular items right away, so you can use them throughout your Senior year. Order now to avoid disappointment, stress, and late fees!